Product |
Bulletin |
| CloudTV | |
| CSM Component | No Bulletins |
| Stitcher Component | No Bulletins |
| PSM Component | Customer Product Notification: PSM Clustering Port |
| UDC Component | Customer Product Notification - UDC Requirement |
ActiveVideo Support is provided for all companies with a current, licensed system. On this page, you can find the contact details for the support team, a link to the support portal all current product bulletins, announcements, releases and reports
For urgent issues please have your customer PIN ready and call:
EU: +31 (800) 383 8002
US: +1 (888) 565 4288
For non-urgent issues please email:
noc@activevideo.com
Additional support options and documentation are available through the Support Portal.
Product |
Bulletin |
| CloudTV | |
| CSM Component | No Bulletins |
| Stitcher Component | No Bulletins |
| PSM Component | Customer Product Notification: PSM Clustering Port |
| UDC Component | Customer Product Notification - UDC Requirement |
Bulletin |
Description |
Document |
|
01 |
EOL RTSP Plugin |
|
|
02 |
EOL AVDN 1.4.1 |
|
|
03 |
EOL TAG System |
|
|
04 |
EOL CloudTV 2.4 |
|
|
05 |
EOL CloudTV 1.11 |
|
|
06 |
EOS CloudTV 2.6 |
|
|
07 |
EOL ActiveVideo Front-End |
|
|
08 |
EOL DBM |
|
|
09 |
EOS CloudTV 2.7 |
|
|
10 |
EOS CloudTV 2.8 |
|
|
11 |
EOS CloudTV 2.9 |
|
|
12 |
EOL CloudTV PDF Reports |
|
|
13 |
EOS CloudTV 2.11 |
|
|
14 |
log4j vulnerability (CVE-2021-44228 & CVE-2019-17571 & CVE-2021-45046) |
Log4j-Vulnerability(CVE-2021-44228_CVE-2019-17571_CVE-2021-45046)-12-15-2021 |
|
15 |
EOS CloudTV 2.16 |
|
|
16 |
EOS CloudTV 2.17 |
These definitions and guidelines may be altered by ActiveVideo upon occasion based on material, market and customer requirements. Any contractual agreements will supersede these guidelines.
From time to time, ActiveVideo may find it necessary to discontinue products and services for a number of reasons, including technology innovations leading to product enhancements and increased functionality, changes in market demand for the product, or obsolescence of software components used to build the product. When a product EOL is announced, ActiveVideo may provide a migration path to a replacement product or service.
ActiveVideo's policy is to communicate important product lifecycle milestones in order to help customers understand the impact and understand the applicable timelines and manage the product transition.
Notifications are handled on a product-by-product basis, which is a specific type of Product Support Notification (PSN).
When a notification is issued regarding a product (e.g. EOLN), it will be posted publically on the support section of the ActiveVideo website.
An EOLN will be issued six months prior to a product EOL. It will include the critical milestone dates that will occur in the typical product end of life process.
The EOLN may also contain other key information pertaining to ActiveVideo software products and hardware dependencies, such as recommended replacement product(s) or services. Rules and milestone dates specified in the EOLN for a particular product may vary from stated guidelines. Variance from the guidelines may occur in a variety of cases at the sole discretion of ActiveVideo, including, among others, where the product has joined the ActiveVideo portfolio in an acquisition where the acquired company had a materially different end-of-life policy.
Nothing in this EOL Policy should be construed as a repudiation of any contractual commitment ActiveVideo has made regarding end-of-life for particular products or customers.
Support for the SDK is provided as long as the customer has a technical support service contract on the corresponding CloudTV platform. All SDK improvements (feature or service releases) are provided only on a new release of the SDK. No patches are provided for the SDK. An End of Support Notice will be issued 24 months prior to the end of support of an SDK release.
After the availability of a feature release, ActiveVideo, at our discretion, may provide additional software support (patches and service releases) for a period of four years. During the period six months prior to EOS patches may be issued, at ActiveVideo's discretion, but no incremental service releases will be created. If a feature release is no longer in use by customers, ActiveVideo may issue an End of Support Notice for a period shorter than four years.
A customer with an active support contract may upgrade to a current release in order to receive continued software support.
Version |
Status |
Release Date |
End of Support Notice |
End of Support |
| 2.23 |
ACTIVE |
12 Jan 2022 |
12 Jun 2025 |
12 Jan 2026 |
| 2.22 |
ACTIVE |
29 Jun 2021 |
29 Dec 2024 |
29 Jun 2025 |
| 2.21 |
ACTIVE |
25 Jun 2020 |
25 Dec 2024 |
25 Jun 2024 |
|
2.20 |
ACTIVE |
25 Feb 2020 |
25 Aug 2023 |
25 Feb 2024 |
|
2.19 |
ACTIVE |
26 Nov 2019 |
26 May 2023 |
26 Nov 2023 |
|
2.18 |
ACTIVE |
02 Oct 2019 |
02 Apr 2023 |
02 Oct 2023 |
|
2.17 |
END OF SALES |
18 Jun 2019 |
18 Dec 2022 |
18 Jun 2023 |
|
2.16 |
END OF SUPPORT |
11 Dec 2018 |
11 Jun 2022 |
11 Dec 2022 |
|
2.15 |
END OF SUPPORT |
18 Sep 2018 |
18 Mar 2022 |
18 Sep 2022 |
|
2.13 |
END OF SUPPORT |
21 Mar 2018 |
21 Sep 2021 |
21 Mar 2022 |
|
2.11 |
END OF LIFE |
28 Mar 2017 |
28 Sep 2020 |
28 Mar 2021 |
|
2.9 and older |
END OF LIFE |
N/A |
N/A |
N/A |
Version |
Status |
Release Date |
End of Support Notice |
End of Support |
|
1.4.1 / 1.6.1 |
END OF LIFE |
N/A |
N/A |
N/A |
Version |
Status |
Release Date |
End of Support Notice |
End of Support |
|
4.8 |
ACTIVE |
11 Dec 2018 |
N/A |
N/A |
|
4.7 |
ACTIVE |
24 Jul 2018 |
N/A |
N/A |
|
4.6 |
ACTIVE |
19 Dec 2017 |
N/A |
N/A |
|
4.4 |
ACTIVE |
07 Jul 2017 |
N/A |
N/A |
|
3.2 |
ACTIVE |
11 Aug 2016 |
N/A |
N/A |
|
3.1 |
ACTIVE |
11 Apr 2016 |
N/A |
N/A |
|
3.0 |
ACTIVE |
14 Jan 2016 |
N/A |
N/A |
|
2.0 |
ACTIVE |
20 Jul 2016 |
N/A |
N/A |
Active Release: The current release of the relevant Software program; and the immediately prior release of the relevant Software program unless that prior release is an End of Sale. Active Release includes all Updates and Enhancements to existing features within the same release.
ActiveVideo Solution: Defined as the combined hardware, infrastructure and software services, provided by ActiveVideo and third parties, that is needed for Licensee deployment of the Software to function in accordance with the Agreement and provide services to Licensee’s subscribers.
End of Support (EoSA) Announcement: Defined as notification of the date that a Software Release will be deemed End of Support, as defined below, and will be provided six (6) months prior to the actual End of Support date.
End of Support (EoSu) Date: Defined as the date that AV will provide the final Service Release or other Updates for a particular Release. End of Support Date is 6 months after the End of Support Announcement Date and shall not exceed 48 months from the Initial Release Date.Extended Support: Support services provided, at an additional fee, above and beyond the scope of services defined within this document, such as limited support services to maintain operation and develop fixes for critical software bugs only for a Release after the End of Support Date for that particular Release.
Initial Release Date: Defined as the date on which a Release was made generally available to AV’s customers, including Licensee.
Last Date of License Support: Defined as the last date to receive ActiveVideo License Support Services for non-perpetual licenses purchased. After the Last Date of License Support, all support services are considered Extended Support services, regardless if the Release has not been deemed obsolete.
Patch: Defined as a standalone change or configuration made as a resolution to a Licensee Event. A Patch is intended to resolve or work around the issue. Patches are not considered Service Releases but are generally included in the next Service Release. Specifics and further definitions/details of the product lifecycle are available on ActiveVideo’s website under the Support section.
Production Site: Defined as a hosted location from which the Software delivers services to Subscribers.
Release: Defined as an initial or incremental version of the Software that includes new features and functionality.
Service Release: Defined as a major.minor version change of the product which - as a best practice - only contains bug fixes (e.g. Software 2.1, 2.7, or 2.11). Specifics and further definitions/details of the product lifecycle are available on ActiveVideo’s website under the Support section.
Standard Business Hours: Defined as Monday through Friday 8AM to 5PM local Market and/or Production Site time.
Update: Defined as any major.minor.mod version change, which includes bug fixes, Patches, workaround, corrections and modifications to the Software (e.g. Software 2.0.1, 2.1.1, 2.1.2. or 2.2.2) but excluding Upgrades.
Upgrade: Defined as new major releases of the Software (e.g. Software 2.0 versus Software 3.0); and any new minor Releases, features, or functionality that AV generally licenses for separate fees.
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