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Archive for the ‘Advertising’ Category

Intuitive TV II: Helping Advertisers Think Inside the Box
Thursday, June 18th, 2009 by Edgar Villalpando – SVP Marketing

Science fiction often leads to science reality. C’mon, don’t tell me you haven’t seen the similarity between Capt. James T. Kirk’s communicator and a clamshell cell phone. The blur between fiction and reality is what makes entertainment TV so entertaining. Ideas show up as reality when, truthfully, they are figments in the fertile imaginations of script writers who seem to be able to look around the next corner.

I’m no scriptwriter but when I start looking around the corner I see Intuitive TV (ITV) as the next evolution of interactive TV. ITV, in my vision, will give customers what they really want rather than what they think they want.  

This idea of matching a viewer’s wants got a test spin, of sorts, on TV this past season when characters in an episode of “Bones” signed up for a dating service that linked their profiles and then used the GPS on their cell phones to alert them when someone they might like was in the vicinity. Because this was a crime show, the dating service was run by an evil genius who, in the end, turned out to be a stalker but the idea had legs: find out what really interests singles then connect them.

This kind of thing would need some buy-in from the participants, but that’s not as big a privacy hassle as it’s been in the past. Today’s early adopters eagerly concede some privacy to get features.

Imagine taking this fictional concept to television, and not just as part of a weekly show. TV for too long has played catch-up and copycat with the Web and cell phones. It’s embarrassing. Here’s a medium with millions of eyes glued every minute looking to mimic concepts used by computer nerds and vapid teens.

The TV medium needs to push past today’s reality and into the world of science fiction. Interactive television offers a foundation to take advertising from the top of the marketing funnel where everybody watches the ad to the bottom where only the most elite viewers with the greatest interest remain. Intuitive TV takes it even further.

Like all good science fiction, it won’t happen today but somewhere down the line a consenting TV viewer will provide not just a list of likes and dislikes but will, by responding to carefully phrased psychographic questions, offer a glimpse of his/her inner desires before even turning on the set. This will be like a GPS system to guide programmers to deliver the right content to the right person without detours for channel guides and channel changes. For advertisers it will be nirvana; an opportunity to target a specific spot to a user who’s predisposed to pay attention.

Okay, this means building more network intelligence than is currently feasible, even with set-tops that approximate computers. But, as more viewers skip more ads on their DVRs it will only be a matter of time until someone makes it possible for a programmer or advertiser to intuitively target what a consumer wants – even if the consumer doesn’t know s/he wants it.

Science fiction is only the prelude to science reality. And Intuitive TV and the ability to target programming and advertising is the first chapter.


What Do You Want to Watch?
Thursday, January 29th, 2009 by Jeremy Edmonds – Director, Product Management

Just a few short years ago, you didn’t have much say in answering that question.  It wasn’t a conspiracy, just the opposite – everyone from the gaffer in the studio to the cable guy wanted you to find something you liked to watch so much you would pay good money for the opportunity.  They really cared and care that you like what you see, their livelihoods depend on it.  From a choice of three networks a few decades ago, you can now pick from a few hundred.  Missed a show you like?  First came syndication.  The VCR came along, letting you record a show to watch later (if you remembered, or had a friend who was willing to share.) Then came official VHS tapes and DVDs collecting episodes for you to buy.  Cable got into the act with Video On Demand.  TiVo invented the PVR.  Broadband internet connections reached enough households that suddenly a whole new path for finding something to watch opened up.  YouTube and BitTorrent revolutionized video distribution.  The content owners came back with managed web services such as Hulu.  Today, if you are persistent and perhaps a bit creative, you can find just about everything ever filmed, though you may have to rely on something like the mail (Netflix) or eBay (old video tapes).

So how do we, the consumers, actually end up financing all this great (and perhaps not so great) content we voraciously consume?  The simplest answer is that we pay for it directly, through our cable bill, buying DVDs, or going to the movie theater.  Under the hood, though, the mighty advertising dollar ends up paying the vast bulk of the “cost” of producing and distributing all of this content.  While most of us will admit we are willing to accept an occasional advertisement as the cost of watching what we really want, our viewing behavior actually shows that ads are content too – we still watch ads even on our DVR, people post and view ads on YouTube for entertainment, and we all get really, really annoyed at watching the same advertisement over and over again. Kate Sirkin of Publicis Groupe’s Starcom MediaVest Group notes (http://adage.com/mediaworks/article?article_id=132884) that “while it takes only three ads to cause wear-out in print — about the same as it did 10 to 15 years ago — a TV ad these days can reach the same point after only eight showings, down from 15 to 20 during the same time period. Consumers are more aware of a greater range of entertainment choices, she said, and are ‘all multitasking, less patient, and don’t like to have [their] time wasted.’”     

The internet has shown that we like having help finding things, whether it is a video to watch or to buy some new device to watch it on.  The basic ability to link the moment something catches my attention to a wealth of information about it has been revolutionary to the world of brand building and successful marketing.  The antiquated model of shotgun advertising, hoping that a handful of those millions of impressions actually stick in someone’s mind, is actually driving the modern consumer away from television.  We’re smart, and we want to know more about things that interest us, but give us some credit and for heaven’s sake give us some control or we’ll take it ourselves and not look back.