Archive for the ‘Advertising’ Category

Behavioral Ad Alerts? Seems Like Just Another Gadget
Thursday, February 25th, 2010 by Edgar Villalpando – SVP Marketing

Bobblehead

Whenever I have doubts about the ingenuity of mankind, I rummage around the house for the latest edition of the Brookstone catalogue. There, under one roof, I can find gadgets—each one “better” than the next—that can solve all of my problems. Even the ones I didn’t know I had.

Trouble pulling into the garage? There’s a gadget for perfect parking. Lose your car keys too often? Press a button and Brookstone will help you find them. Can’t stand the beeping made by the gadget on page 36? They’ve probably got headphones on page 38 that will mask the noise. It’s like an app store for, well…stuff!

I was reminded of this recently when I saw some news about how a group of U.S. trade bodies has developed a graphic for the Web that indicates behavioral targeting has taken place via the use of cookies to track Web users from site to site. The purpose of the icon is to assure the Web browser that the advertiser is a good guy who’s sticking to a set of industry-set regulatory rules.

Excuse me if I’m over thinking this, but it seems to me the creators of this concept—a group of leading advertising and marketing trade organizations—are addressing the symptom, rather than the problem. Just as the buyers of Brookstone products could practice parking skills or could put the car keys back in the right spot every time, there are ways to deal with privacy issues that don’t involve adding a meaningless icon to the clutter already on the screen.

Ask anybody who browses the Web and looks at advertising if they know the advertisers are gathering information on them and their eyes will no doubt narrow, their lips will compress and they’ll say, “Yeah. It’s a fact of life.” Those who developed the idea for the icon, however, said people actually are “rarely aware” they are being tracked, whatever that means, and 84 percent of them object to the activity. I believe half of that.

Generally, people understand that advertisers wouldn’t put information out there if they didn’t figure there was some way to make a buck off of it. If that includes tracking you, so be it. On the plus side, maybe that information will be used to give you a good deal on the camera of your dreams or a great holiday break. On the negative side it could be used to pitch a set of Ginsu knives. Or an Edgar bobble-head doll just for reading this blog.

But rather than simply alerting us to the prying eyes peeking over our shoulders, wouldn’t it be better for these agencies to hold the advertising and direct marketing communities to a higher standard? Wouldn’t it benefit everyone if those organizations would use their clout to ensure that users could feel that their privacy is being protected?

It seems to me that people can live with sharing their behavior with brand marketers, when they regard those brands as friends. So instead of giving us the illusion of safety—like taking off our shoes at airport security—by putting icons on the screen, I would suggest that the industry work vigorously to make sure that its own house is in order.

By the way, I think there’s a Brookstone gadget for that.

Why Should the Players Have All the Fun?
Thursday, February 4th, 2010 by Edgar Villalpando – SVP Marketing

Super Bowl Commercial

There’s plenty of blame to throw around for why the modern Super Bowl is what it is: an overhyped orgy of athletics and advertising that starts too late, lasts too long and sometimes even provides a rollicking good evening of entertainment.

Blame Bart Starr, if you must, or Joe Namath. Better yet, blame Mike Ditka, Buddy Ryan and those 1985 Bears who humiliated the New England Patriots in a game so boring that even Boston fans stopped crying in their Sam Adams and just conceded their team just wasn’t good enough.

They’re all responsible in a way for teasing us with the idea that what’s billed as the biggest football spectacle of the year might actually be as good as Joe Namath predicted and others have shown over the years or — as the Bears and Starr’s Green Bay Packers showed — the game can be so dull that billions of viewers are more interested in watching the slew of advertisements that pay for the bloated spectacle.

It’s been said too many times that the ads are the best part of the Super Bowl. Advertisers themselves have fed that myth by holding their best stuff for the big game.

Interactivity kicks that part of the game up another level by making the ads something that can hold attention even beyond the 30 or 60 second slots into which they’ve been placed.

The most obvious spot for interactivity is via a storyline that continues beyond the ad’s allotted time. Imagine those Budweiser Clydesdales kicking a field goal — it’s been done, I know — and using the interactivity button to learn whether it’s good or bad. Chances are you won’t miss anything of the game and if you’re really into seeing every nanosecond of every play, you can use your manual dexterity to push both the interactive and pause buttons.

For those who don’t like distractions, there are interactive platforms that can provide you with the best of both worlds: the millisecond-by-millisecond grind of the on-field thrills and the opportunity to learn — or maybe even vote on — whether the field goal was good. Talk about multi-tasking. What more could you ask for? Drama on both ends of the scale.

Interactivity can even take the drama off the field and put it right in your living room in the midst of your Super Bowl party. There might be multiple views of the field; there might be multiple interactive possibilities to explore; but there is only one remote. In a crowd of Super Bowl partiers, with beverages flowing more freely than the New Orleans offense, imagine the impact of being the only person in control. You’ll either be more popular than Peyton Manning or more harried than Drew Brees — or, depending on your fan preferences, the reverse.

Imagine this situation. The Bud Clydes line up for the winning field goal against the washed up Coors Light coaches. The snap is good; the ball is sailing towards an end zone projected on an Apple iPad. The Sony cameras are clicking, the Panasonic videocams are rolling, fingers are poised over BlackBerries to tweet the results, and the program returns to the game. As the owner of the remote you control the party’s destiny. You determine whether you click to the interactive site for the field goal or return in time to see Manning change the play at the line.

What do you do?

And if that’s not more exciting than either the game or the ads that support the game then my name isn’t Archie Manning. Oh, wait a minute, my name isn’t Archie Manning. Nevermind.

Sometimes the Ads are Better than the Shows
Thursday, January 21st, 2010 by Edgar Villalpando – SVP Marketing

Boost Mobile Pig

Commercials are like blogs; the more controversial or funny or outrageous, the more attention they get. If you don’t like a blog, you can skip forward to something else. If you don’t like bland advertising, well…that’s why they created “fast forward.”

I’m not anti-advertising. There are certain ads that just make me stop, look and listen and move my finger off the FF. While I’ll gladly fast forward through laundry detergent ads or shots of cars with bows on their roofs or male enhancement pitches (although I can see why some guys might pause at that point), when the Boost Mobile pigs show up (click here for video), I’ll stop and have a laugh. Those pigs remind me of trade shows.

I don’t fast forward through clever ads but for every ham eating pig there’s a dog of an ad that doesn’t deserve 30 seconds of attention and only gets watched because the viewer can’t fast forward, doesn’t need to use the bathroom or already has a beer. It’s not my fault that some advertisers lack imagination and a decent ad agency, nor is it my concern that the broadcasters running these dogs might not get the attention—or revenues–they want. Suck it up, guys! Life’s tough, “Mad Men” is fiction and the ‘60s were never as much fun as old timers remember. It’s 2010 and attention spans are shorter than mini skirts.

All that said, I concede there’s a problem with the way broadcast media works. For better or worse, it’s ad supported. If people duck the ads and advertisers know they’re doing it there’s no money to pay for good content. And in media, that’s more disturbing than pigs eating bacon.

That’s why some Australian news grabbed my eyeballs. Those down-under folks are always on top of things. Australian commercial TV stations will be equipping set-top boxes that run Freeview with MHEG 5 (that’s short for the cleverly named Multimedia and Hypermedia Information Coding Experts Group, not the equally cleverly named MPEG or Moving Pictures Experts Group).

MHEG is an interactive middleware that powers Freeview, which, ironically is a digital TV service owned by the major TV stations in Australia. It’s ironic because these same broadcasters are using MHEG to plop static advertising into Freeview programming while promoting the service as “the easiest way to enjoy digital TV for free. There are up to 50 digital TV channels, no subscription, no contract, no fuss.”
Correct me if I’m wrong, but isn’t being forced to watch an ad against your will something of a fuss creator? The Aussies waltz around this dilemma by arguing that MHEG won’t restrict viewing, it will enhance it with “high definition graphics and interactive channels.”

If they say so. Personally, though, I think interactivity — with or without advertising support — is better as a free will option delivered as part of a programming package and, in the best of all worlds, targeted to the viewer’s interests, not as a way to stifle my desire to fast forward those Geico cavemen. Make an ad worthwhile, and I’m in hog heaven; force me to watch a boring ad and you chance losing me as a viewer altogether.

Let’s Start a New Holiday Tradition
Thursday, November 26th, 2009 by Edgar Villalpando – SVP Marketing

Black Friday

The holidays are all about tradition, starting with overeating on Thanksgiving and shopping ‘til dropping on Black Friday. Far be it from me to play Grinch and rain on the parade of hopeful retailers who count on ridiculously low prices coupled with ridiculously low inventories to draw mobs of consumers out into the dawn hours to scratch and claw — and in the case of that retired high school linebacker, crack-back tackle — to get the latest gizmo, but there might be a better way.

The hint of a new tradition has wafted into the pine scented Christmas caroled as Cyber Monday. It’s the day to jostle with the contentious online set to find the best prices on the least available toys and gadgets. And you don’t even have to leave the comfort of your home.

Both these traditions have their strong points for retailers: they push inventory and dam up the sea of red ink that’s threatening to drown the economy. And both have benefits for consumers: lower prices, the opportunity to get up close and personal with street people who object to you moving into their cardboard box neighborhoods so early in the morning, and, of course, the ever-popular Web searches that dead end in frozen screens and unfrozen screams.

I propose a new tradition to start next year called iTV Thursday. iTV Thursday is based on the proposition everyone watches television on Thanksgiving. Norman Rockwell’s family might have gathered gap-toothed and wide-eyed around that big turkey on the dining room table but today’s family more likely gathers around the 50-inch Panasonic widescreen.

When enhanced by interactivity that widescreen can become a virtual shopping mall. The interminable advertising between downs on the field or floats in the parade can be enhanced by letting the viewer/consumer dig more deeply into the advertised product. Like that deep fry cooker? Find out the most interesting features and, if you like, click a button and order it. Want more information about how it works? Click another button; representatives are standing by to help. Not interested at all, it’s 60 seconds to run off to the bathroom or get another beer.

The nice thing about all this is that when you combine interactivity with your DVR you can wander as deeply as you want into the advertising netherworld and always return to your programming from the point at which you left.

That’s it, folks. iTV Thursday. Kill three birds with one stone: the turkey, of course; the desperate need for the retailer to move product; and the need for the consumer to consume that product. All from the comfort of the family room.

And Black Friday? Maybe you can actually take a holiday and do something with the family. Cyber Monday? How about doing some work with the computer instead?

In marketing speak this is called a win-win. In blog speak it’s called an idea.

A New Digital Season Dawns for Broadcasters
Thursday, September 17th, 2009 by Edgar Villalpando – SVP Marketing

Perhaps you’ve seen the commercials; it’s a new TV season, full of hope, cops, doctors, so-called reality and dumb husbands. OK, maybe it’s not so new.

This marks the first television season where everyone is digital and that, more than almost anything in television history, levels the playing field and presents a tremendous opportunity for the broadcaster who steps off that field.

The first big step in the right direction will happen when a broadcaster realizes that video is not video and that TV doesn’t have to be TV. It’s a lesson that the online community has long ago learned and one that the smart broadcasters will learn now: digital video is data, it’s ones and zeroes (and if you’ve seen some of those fall premiers you have to believe broadcasters understand zeroes) and it can be manipulated the same as any data from a spreadsheet to photograph. Once broadcasters understand that, it becomes easy to treat that data as metadata and begin to embed it with tags and hyperlinks to provide more information about what’s happening during the program on the screen.

The biggest problem is that broadcasters have been behind the innovation curve for so long they probably don’t have the impetus to step off the playing field and leave their network brethren behind. They’re also a prideful bunch who don’t believe that they should change a model that’s been in effect for 60 years.

Rather than realize the potential of metadata to take their beloved and lifesaving product placements and carry them to a whole new level of consumer awareness, broadcasters are content with force-feeding the public ridiculous images of Cisco capabilities during 24. If you want to push a product and please an advertiser, it can be done both more subtly and to better effect with metadata.

Imagine Mike the plumber on Desperate Housewives reaching for a wrench under the sink. Embedded in the broadcast data is metadata from Craftsman. The interested—and perhaps even targeted viewer—could dive into this data and learn more about that wrench. The program—and the broadcast world—stops momentarily while the viewer gets information for a future hardware purchase. And how much more might that be worth to Sears than just a quick cut to a Craftsman logo on the wrench?

Broadcasters are guilty of many sins, not the least of which is an overdose of misplaced pride. In this instance, though, it’s not necessarily the broadcasters’ fault. They haven’t thought this way because the people who aggregate their signals don’t offer the technology that would let them to do this. On the other hand, broadcasters are often responsible for the breakdown in relationships with cable, satellite and telephone providers who already understand the power of interactivity and who are making advanced video-on-demand and network DVRs commonplace elements in their offerings.

True cooperation with outside delivery mechanisms will be necessary to make this happen. The programming stream would need to be unicast, manipulated at the headend where a server would take that stream and send EBIF tags to the set-top box. This type of data manipulation is already on tap for cable networks with the most to gain by further informing their viewers—shows such as DYI and any number of offerings from The Discovery Channel. The opportunities for embedded information are pretty much limitless. With consumer buy-in, programming can even be tailored to provide information based on a viewer’s habits and preferences letting the network DVR do the job of rooting out and suggesting the appropriate metadata.

The cable networks, as has always been the case, will take advantage of this opportunity first. Cable operators, with their inherent interactive capabilities will assure this.

Broadcasters, as has been their pattern for far too long, will be behind the curve. Perhaps, once they understand that television stopped being TV when they shut down their analog transmitters, they’ll realize the value of digital and join the embedded TV movement.

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