
Whenever I have doubts about the ingenuity of mankind, I rummage around the house for the latest edition of the Brookstone catalogue. There, under one roof, I can find gadgets—each one “better” than the next—that can solve all of my problems. Even the ones I didn’t know I had.
Trouble pulling into the garage? There’s a gadget for perfect parking. Lose your car keys too often? Press a button and Brookstone will help you find them. Can’t stand the beeping made by the gadget on page 36? They’ve probably got headphones on page 38 that will mask the noise. It’s like an app store for, well…stuff!
I was reminded of this recently when I saw some news about how a group of U.S. trade bodies has developed a graphic for the Web that indicates behavioral targeting has taken place via the use of cookies to track Web users from site to site. The purpose of the icon is to assure the Web browser that the advertiser is a good guy who’s sticking to a set of industry-set regulatory rules.
Excuse me if I’m over thinking this, but it seems to me the creators of this concept—a group of leading advertising and marketing trade organizations—are addressing the symptom, rather than the problem. Just as the buyers of Brookstone products could practice parking skills or could put the car keys back in the right spot every time, there are ways to deal with privacy issues that don’t involve adding a meaningless icon to the clutter already on the screen.
Ask anybody who browses the Web and looks at advertising if they know the advertisers are gathering information on them and their eyes will no doubt narrow, their lips will compress and they’ll say, “Yeah. It’s a fact of life.” Those who developed the idea for the icon, however, said people actually are “rarely aware” they are being tracked, whatever that means, and 84 percent of them object to the activity. I believe half of that.
Generally, people understand that advertisers wouldn’t put information out there if they didn’t figure there was some way to make a buck off of it. If that includes tracking you, so be it. On the plus side, maybe that information will be used to give you a good deal on the camera of your dreams or a great holiday break. On the negative side it could be used to pitch a set of Ginsu knives. Or an Edgar bobble-head doll just for reading this blog.
But rather than simply alerting us to the prying eyes peeking over our shoulders, wouldn’t it be better for these agencies to hold the advertising and direct marketing communities to a higher standard? Wouldn’t it benefit everyone if those organizations would use their clout to ensure that users could feel that their privacy is being protected?
It seems to me that people can live with sharing their behavior with brand marketers, when they regard those brands as friends. So instead of giving us the illusion of safety—like taking off our shoes at airport security—by putting icons on the screen, I would suggest that the industry work vigorously to make sure that its own house is in order.
By the way, I think there’s a Brookstone gadget for that.

