Archive for August 2009

A Word of Ad-vice
Thursday, August 27th, 2009 by Edgar Villalpando – SVP Marketing

There’s a “gold rush” to put video content onto multiple screens ranging from televisions (of course!) to PCs to mobile phones with assorted other devices in between. As with any gold rush, some will strike it rich and others will go bust because things just don’t pan out.

One thing is certain: there’s a public hunger for content, and people will go to any available screen to watch what they want. I see it on the freeway — distracted drivers out there playing with their handheld devices when they should be looking at traffic. (It’s why I try to take the train to work.)

The make-or-break question is how much the public is willing to pay for this video — if anything — and whether advertisers will pay to support it.

I was intrigued recently by news from Qualcomm’s FLO TV, the unofficial/official video source for mobile players like AT&T and Verizon Wireless. FLO is a stockpile of live and recorded—mostly recorded—linear television delivered via Qualcomm’s own dedicated spectrum to video services offered by wireless players. It’s supported by subscriptions AND advertising.

The news that caught my eye was how FLO TV is trying to differentiate by partnering with Rentrak, the same company that tracks advertising usage for cable channels, so that advertisers can understand not only what mobile video viewers are watching but, more importantly, when they’re watching. Mobile is a transient video platform so advertisers want to know minute-by-minute if their wares are being viewed and, as a bonus, by whom. The mobile phone, because it is personal, provides that kind of grainy detail and Rentrak has been hired to sift through the chaff and discover the value for advertisers.

It is one more indication that video, unlike the Web itself, will be a differently plowed field. Unlike newspapers, which wantonly offered up all their content for free hoping to make some return on advertising, only to backpedal from that really bad idea, video content providers want some form of guaranteed payback. Advertisers, too, have become wary of the Web’s blanket approach and want to drill down and find out how much impact their products are getting on a screen beyond normal broadcast television.

Mobile, as the fourth screen (after televisions, laptops and PDAs) has learned from the fourth estate that it’s better to know upfront what pays and what doesn’t. There’s only so much advertising to go around and subscriptions never really pay for anything but the base expenses.

This movement to track and quantify mobile video viewing should serve as a bit of ad-vice for more traditional service providers. There’s no doubt the big screen is the best screen—isn’t that what movie theaters say?—and there is assuredly an entrenched base of advertisers willing to throw dollars at shows that bring in a big audience. But big broadcast audiences are an advertiser’s version of the “All-You-Can-Eat” buffet — you buy the whole thing, but you’re never quite sure how much of it is good for you.

What FLO is doing is giving advertisers more of the information they need to understand what folks are watching and when. It’s not yet to the level of targeted advertising that cable is moving toward — or the targeted, interactive ads that ActiveVideo can deliver — but it’s giving advertisers more of the tools they need to make the best buying decisions.

In the same way that viewers are finding ways to watch what they want, when they want it, advertisers are going to find efficient ways to identify and reach the most valuable audiences. In both cases, it would be prudent for cable and IPTV service providers to find ways to cash in on the gold rush, rather than risk being buried in someone else’s gold mine.

The Games People Play
Thursday, August 20th, 2009 by Edgar Villalpando – SVP Marketing

Tetris

I love urban legends; the more outrageous the better. It’s always fun to figure out whether there’s actually a grain of truth in stories like penguins falling over onto their backs trying to see airplanes flying overhead or domesticated turkeys looking up at falling rain until they drown or that the daddy longlegs spider is “the world’s most poisonous animal.”

One legend that’s made the rounds is that the original Windows software came equipped with solitaire games to teach people to be comfortable using a mouse. Maybe a kernel of truth, maybe the afterthought of a bored PC salesperson. That’s what makes it so much fun. The fact is, whether because of solitaire or just the plethora of information available on a PC, cats aren’t the only creatures that toy with mice these days. And speaking of cats, did you know they’ll suck the breath out of babies?

Anyway, I’m here to debunk another urban legend of sorts that’s been around for awhile. That’s the one that trivializes the value of games on interactive television. Maybe it’s because they don’t involve ordering a pizza or Jennifer Anniston’s sweater (speaking of interactive TV urban legends), but games just don’t get the respect they deserve.

Here’s the deal: Games are the unsung heroes of iTV. While we’re often searching for that fresh programming concept that’s going to drive the next level of interactivity, the truth is that games are the heartbeat of viewer engagement – steady, unspectacular and absolutely vital to success.

Like Solitaire on the PC, games are a lead-in, a way for viewers of all ages to become accustomed to using a remote control to do more than change channels. But there’s more to them than that. Earlier this week, there was a report on games use from WorldWinner that showed that games boost moods (87% of respondents); serve as a de-stressor (62%); help players forget worries (59%); and keep minds sharp (44%).

In our own research, one of the things that has stood out was how incredibly sticky games can be when it comes to drawing and holding the attention of viewers of all ages. That’s right; all ages. We’ve heard repeatedly how active adults – that’s the politically correct way of saying our more veteran viewers – love games and their kids love the fact that games keeps the old folks sharp and active.

Earlier this year, we released data that showed just how sticky those games are. Of all ActiveVideo-enabled boxes, 22% had accessed games from our partner, TAG Networks. The average length of engagement was more than 25 minutes. (Incidentally, we’ll be showing TAG Networks games at our stand, 5.B46, at IBC next month.)

To me, underestimating the importance of games is about as accurate as saying solitaire is the only reason a PC user will slide a mouse across a flat surface. Games are the gateway to making users comfortable with a remote control as more than the channel changing “clicker.” It’s a small step for mankind to move from interacting with a simple game to surfing through interactive content to exploring the depths of the programming streamed from the network cloud while seated on the sofa.

So the next time someone comes up to you and says, “Games aren’t applications that will drive interactive TV” tell them that plastic jugs of water left on a lawn will keep dogs off their lawn. After they’ve had to clean up a few times after the neighborhood canines, maybe they’ll understand that urban legends are fun mostly if you don’t believe a word of them.

Do You Want Fries With That CI+ Module?
Thursday, August 13th, 2009 by Edgar Villalpando – SVP Marketing

CI+

While the United States media community typically winds down a notch or two as those last barbecues of summer approach, there’s no shortage of activity across The Pond. In Europe, they’re gearing up for IBC, the annual September media event that draws broadcasters, operators and programmers from all over the world to Amsterdam.

One of the story lines in Europe this year will be the anticipated rollout of the new CI+ specification that provides a direct interface from the cable or IPTV provider’s network to new integrated Digital TVs. Just this week, Ziggo, The Netherlands’ largest cable operator, said that CI+ Conditional Access Modules would be available in stores in its franchise area by the end of August.

But in the media industry, deployment is just the tip of the iceberg. Once cards are in the field, the race will be on to find ways to help cable and IPTV operators to leverage the best features of the standard to enhance the subscriber experience and generate new revenue.

CI+ is a modular approach to interfacing a pay TV signal with a television without using a set-top box. It places the base features of a decrypting set-top box into a card that fits into a slot on an integrated digital television (iDTV). By the end of the year, it’s estimated that about 80 percent of new TVs will have a CI+ slot along with, importantly, an MPEG-4 decoder.

On the surface CI+ offers benefits for consumers and operators alike by removing the cost and complexity of the set-top box and separate remote controls from the television equation. But the simplicity comes with a tradeoff: The CI+ standard lacks the interactive capabilities of set-top boxes, leaving cable and IPTV operators with limited options when attempting to personalize services being delivered over their networks. A television equipped with CI+ is able to handle a user guide and some limited menus, but lacks the middleware to do much more.

To overcome the lack of robust interactive capability at a time when consumers are seeking more choice and control over their video entertainment, cable and IPTV operators are looking for new solutions that rely less on processing at the consumer premises and more on the power of network-based servers.

Cloud based approaches such as those being shown by ActiveVideo Networks (Stand 5.B46) at IBC deliver rich interactive services with or without a set-top box. By providing cloud-based services, operators can turn CI+ modules from conditional access interfaces to gateways for a wide variety of services, including VOD menuing, games, brand name channels and rich navigational mosaics.

Equally important, cloud-based interactive approaches support the migration to CI+ by providing a single interactive platform for virtually any device. While the CI+ specification holds promise as the future of cable and IPTV, deployment is likely to be gradual. Cloud-based interactivity delivers content as a single MPEG stream, enabling it to be received and decoded by any CI+, digital STB or web-connected CE device.

A future that excludes set-top boxes could be five years away, but many of the folks who will be attending IBC are already making plans for that transition. My opinion is that a Conditional Access Module doesn’t taste nearly as good as a freshly-grilled burger – even if it is smothered in mushrooms and onions – but it is decidedly better for my waistline, and it’s a pretty good bet that it will be putting bread on my table for a long time.

The Things I Do for ActiveVideo
Thursday, August 6th, 2009 by Edgar Villalpando – SVP Marketing

Loco Moco

It’s been said that when the world hands you lemons, you make Hawaiian Punch. That’s what I did when I was told to stop my important work here at ActiveVideo and high tail it out to a series of focus groups at one of our cable system partners’ sites. Tough work, but somebody had to do it.  I climbed on a plane and headed to Hawaii where I spent the last week getting feedback on interactivity and gaining weight while devouring what the locals call “Lunch Plates.”

For you Mainlanders, a Lunch Plate is a meal that’s a little bit of everything.  I chowed down on LocoMoco, a catch-all pile of rice, hamburger and gravy topped with a fried egg.  And ultimately I learned that most consumers want a television experience that — much like a lunch plate — puts a lot of things in front of them and allows them to choose what they want.

While we’ll be sorting through the official conclusions of the focus groups for a while, here’s a quick look at how we approached the focus groups and what some of my initial impressions were:

First, we selected six groups of roughly 10-12 participants each based on demographic profiles.  We had the notorious and aging Baby Boomers, the allegedly cord-cutting Millennials, and the in-between Generation Xers. Each of the age brackets was broken into two groups — those who were heavier users of the ActiveVideo service on Oceanic Time Warner Cable, and those who had not.

We discussed their concepts of interactivity, what they knew about it and how they interacted with other services such as DVRs, VoD and electronic program guides so we’d get an idea of their technological proficiency. We demonstrated t-commerce, entertainment and games programming that is already already up and running at Oceanic; yet-to-be released social network, user-generated video and photo applications; and a navigational guide that is still under development, but was more popular than the landmark Rainbow Drive-In at the height of the dinner rush.

Not surprisingly, the groups stratified on the way they watched television. Boomers wanted a companion, an entertainment piece in the living room that had a role that was markedly different from that of the PC. Millennials were less patient; television to them was only part of an overall and often interchangeable experience that includes PCs and cell phones. Generation Xers, starting to mature and become more settled, were caught somewhere in the middle — more fluent on the Web, but interested in making the most of the TV experience.

In general, though, there were a couple of observations that were almost universally shared: 

First, that a single interface that optimizes the viewer experience is one of the most popular features that interactive television could offer.  The participants in all of our groups loved the concept of being able to navigate through the television equivalent of LocoMoco — DVR titles, linear television, Web video, photos, user generated video and other content as part of a seamless experience. 

The second finding was that interactivity — just like a hefty lunch plate  — actually increases consumption.  Our participants were near unanimous in their opinion that the availability of more interactive TV programming would encourage them to spend more time at the television.  And as the proprietors of Hawaii’s eateries know, the more that people consume, the better it is for business.

Over the next few weeks, we’ll be — ahem — digesting the results of the study.  We hope to be sharing them with you in the future.  In the meantime, I’m going to try to shed my new-found pounds — in anticipation of a second wave of focus groups, or perhaps just another week of classic Hawaiian cuisine.

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